Sizing and Colour

All of the items in the shop are vintage, never worn pieces and in the majority of the cases still with tags intact. Please remember that the garment colours may vary depending on your screen, and might be slightly different in real life. Sizes and measurements are approximate and reflect those described on the original labels. These might not conform to modern day measurements or sizes, although we have provided alternate measurements in most cases. If you are unsure about the colours or sizing please send us an email at hello@poppyandrose.ca before placing an order.


Purchases 

Where are you based?

We are based in Toronto, ON, Canada.

Do you have a brick and mortar store?

No, we are an online store.

How can I pay for my purchase?

Payment for all purchases can be made through PayPal.

Is there tax on the listed price?

The prices listed include all sales taxes in Canadian dollars.

How are you taking your measurements?

We do our best to provide the most accurate measurements for every piece. All measurements taken flat, and doubled. We also use the measurements provided on the original labels, when available. Have questions? Send us an email and we’d be happy to help!

Are you charging tax on my order?

Taxes are included in the price of the product as listed. You will not be charged additional tax. Exceptions may apply for international orders. Please check with your local customs office for tarifs.


Shipping

When will I receive my package?

Packages take 1-2 business day to process, and will be shipped as soon as possible.

Do you ship internationally?

Yes! We now ship worldwide! Please consult the chart below for shipping costs.

What are your shipping costs and what method do you use for shipping?

All costs and methods for shipping are explained in the handy chart below.

Zone
Shipping Method
Price
Ontario Canada Post Xpresspost 1-2 Business Days Flat Rate $5.00 CAD
Rest of Canada Canada Post Expedited Parcel 5-7 Business Days Flat Rate $15.00 CAD
United States Canada Post Light Packet International Flat Rate $15.00 CAD
International Canada Post Light Packet International Flat Rate $15.00 CAD

Can you discount my shipping? Can I have free shipping?

We offer Flat Rate shipping internationally using the best possible rates at the moment. Stay tuned for special promotions and sales that might include discounted and free shipping!


Returns

I don’t like my purchase. Can I return it/exchange it?

For hygienic reasons, we do not accept returns or exchanges on lingerie. All sales are final. If you have any questions, we are happy to answer them before you place your order. Simply email us at hello@poppyandrose.ca.

Image Policy

Can I use your images on my website?

All images and content on the Poppy & Rose Vintage website, Facebook page and Instagram are original content and  not for personal use.  All images and content are property of ©Poppy & Rose Vintage 2018 and their respective photographers.


Contact

We’d love to hear from you! You can reach us via email at hello@poppyandrose.ca or on Facebook and Instagram.

Have something to share? Make sure to use the hashtag #MyPoppyandRoseVintage. We’d love to see where our beloved pieces end up!


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